Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to Memorabilia Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website memorabiliahub.co.uk and make purchases from our store.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase (name, email address, shipping address, billing address)
  • Create an account
  • Contact us via our contact form or email
  • Subscribe to our newsletter

Payment Information

All payment processing is handled securely by Shopify Payments and/or PayPal. We do not store your full credit card details on our servers. Payment information is processed in accordance with PCI-DSS requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and maintain security
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity. You can control cookies through your browser settings and our cookie consent banner.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who help us operate our business (e.g., Shopify for e-commerce, shipping carriers for delivery)
  • Payment Processors: To process your payments securely
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments
  • Limited access to personal data on a need-to-know basis

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at info@memorabiliahub.co.uk.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for accounting and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: